Washing Machines

Samsung WF45K6500AW/A2 Washing Machine Wash Cycle Won’t Start

September 23, 2024

Customer Question

Mark Smith asks:

I have Samsung WF45K6500AW/A2 washing machine. At first the wash cycle would only start when the weather was cool outside as far as I could figure. Few days ago it always stopped after the clicking and lock lights went off. Samsung tech had me run a calibration, but it stuck on 4 dashes after a minute. I hear the motor running during the calibration, but the drum does not move.

Model: WF45K6500AW/A2

P

Paul Says:

I will try and help with this problem about Samsung WF45K6500AW/A2 Washing Machine,

Hi Mark, sorry to hear about the problem with your Samsung washing machine. Let's go through some basic checks. First, make sure the machine empties all the water from the drum. Sometimes, an intermittent emptying fault can cause issues. I've added some videos below about this fault.

You mentioned seeing four dashes on the display. I'm not sure what that means since it's not an error code. But you said you can hear the motor running. There are two motors in the machine: the drive motor and the pump motor.

If it's the drive motor you hear, you can check by taking off the back of the machine to see if it's rotating. If the motor turns but the drum doesn't, there might be a problem with the shaft assembly. The spline could be stripped, causing this issue.

If the motor isn't turning at all, it might be due to no power reaching it. This could be because of metal fatigue on the wires at the base of the machine, which is common. Or it could be a problem with the hall sensor.

Since I don't have your full model number, I can't tell if your machine has a separate hall sensor or if it's built into the circuit board. There are four variations of this machine, so check before ordering any parts.

These machines are good and worth repairing. I've added some videos below to help with Samsung washing machines, and there are more on our YouTube channel. I've also included links to the four different variations of this machine above and below this text.

I hope this helps you.

There are 4 similar models to your Samsung WF45K6500AW/A2 Washing Machine please use your full model number which is written on the identification label.

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Samsung WF45K6500AW/A2 Washing Machine

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