Samsung WF395BTPAWR/A2 Washing Machine 3E Error Code
Customer Question
Curtis Allworth asks:
I found the video you did about the Samsung 3E code on YouTube but you mention at the beginning that the newer models with Direct Drive don't have carbon brushes. Unfortunately, my Samsung WF395BTPAWR/A2 washing machine is a Direct Drive model. When you start a load (or even without a load) it adds water to the drum but when it starts to turn the drum clockwise it only turns it a few inches before it stops and turns counterclockwise which seems to work just fine. It's the clockwise spin that it only turns the drum a small amount. It does this and continues to add water for a few minutes before it stops with error code 3E.Means that my model is direct drive and doesn't have brushes, do you have an insights you could share about what's happening and how I might fix it?
Model: WF395BTPAWR/A2
Paul Says:
I will try and help with this problem about Samsung WF395BTPAWR/A2 Washing Machine,
Hi Curtis,
Sorry to hear about the problem with your Samsung washing machine. It's hard for me to diagnose the issue without seeing the machine. Your machine has a direct drive motor, usually controlled by a hall sensor and a circuit board.
Here are some things to check:
1. Make sure all the wires running to the motor are in good condition. Sometimes, wires attached to the bottom of the drum can get metal fatigue and cause power issues.
2. Check the hall sensor.
If both of these look fine and the motor tests correctly with the ohms reading across the three fields, then it might be the circuit board causing the problem. Unfortunately, I don't have accurate information on this machine since it's not a UK model, and I only have access to UK data.
I hope this helps you find the fault.
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