Washing Machines

Hotpoint NSWR 963C GK UK Washing Machine Vibrating

August 20, 2024
Customer Question

Hi. I replaced the shocks on my Hotpoint NSWR 963C GK UK washing machine as it is vibrating. While doing this, I discovered the bottom concrete is loose, but the bolts are tight. To replace this, do I need to remove the entire drum, as there are no removable panels on this machine? Kind regards, Jason Corr.

Paul
Paul Repair Expert

I will try and help with this problem about Hotpoint NSWR 963C GK UK Washing Machine,

Hi Jason,

Sorry to hear about the problem with your  Hotpoint washing machine. If the bottom concrete block is loose but the bolts are tight, you'll need to remove the drum from the machine. First, disconnect all the electrics and hoses, then lift the drum out. It's not an easy job, but it's worth doing.

We hope there’s no damage to the bolts attached to the plastic at the bottom. If these are in good condition, one of two things might have happened. Either the concrete has started crumbling and needs replacing, or the spacers used to tighten the concrete block are inadequate and may need an additional washer.

Hopefully, it’s just a matter of adding a washer, which is easier to fix. If you need a new concrete block, you can find many machines on eBay with electrical problems or other faults for £15 to £20. You could buy one and salvage the parts you need.

If you need new parts, I’ve put a link on this page for you to get them. There are also some useful videos on our website to help you dismantle the machine.

I hope this helps. Also, could you quickly participate in a poll I’ve created on YouTube about washing machines and built-in obsolescence versus environmental savings? It will only take 30 seconds to click on one of two choices. The more people see this, the more likely manufacturers might change how they build machines.

https://www.youtube.com/post/Ugkx1CErYWp7q7DXV83jC3EEmoJ1C_dmWIG6

Thank you!

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Hotpoint NSWR 963C GK UK Washing Machine

Hotpoint NSWR 963C GK UK Washing Machine Spares

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Hotpoint NSWR 963C GK UK Washing Machine Drum Assembly

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