Tumble Dryer

Auertech AU205TWYD Mini Tumble Dryer Clunking Noise

August 12, 2024
Customer Question

I had seen your video on compact tumble dryer service and maintenance. The brand I have isn’t listed, but it looks like it could be put together pretty close to the same. My Auertech AU205TWYD mini tumble dryer is only 6 months old. The filters needed to replaced and I was unable to find the type of filters listed so I contacted the email address on the user manual. They told me which ones to buy, but told me they are not the right size I needed to cut them to fit. I have used my dryer 3 times since replacing the filter and once my dryer warms up it starts making a clunking noise almost like glass rattling and it take twice as long to dry. I have contacted the seller through Walmart multiple times over the last few months for the filter and now this issue and I have had no response. I contacted the email address on the manual. Also no response. Same when I emailed Auertech with the email listed on internet. I am getting nowhere. Do you have any suggestions on what it might or what I can do to figure this out? I have not opened it up since the brand name was not listed. I didn’t want to make things worse without checking if it was ok. I’m sorry about the rambling, but you are the only person I found that may be able to help. Here’s the YouTube video. https://youtube.com/shorts/OmijX_-quTw?feature=sharedIf there’s a problem with let me know I not sure how to use YouTube. Thank you so much for your time. I look forward to hearing If you may be able to help me with this or not. Have a good day.

Paul
Paul Repair Expert

I will try and help with this problem about Auertech AU205TWYD Mini Tumble Dryer,

Thank you very much, Ellen, for sending me your video. I'm sorry to hear about the issue with your tumble dryer. Sometimes, when you buy unbranded tumble dryers made for superstores, it can be tough to get the right parts, technical information, or decent customer service. These machines are often made in China or other places under different names. While parts might be available, the superstore may not help with the information you need. This is a global issue, and no appliance should be sold without proper support during the warranty period.

If you can't get support from the superstore and your dryer is under warranty, consider seeking legal advice. I appreciate the video you sent; I can hear a screeching and clunking noise on each rotation. Without seeing if there were clothes in the machine, it's hard to tell if that's causing the clunking noise.

Let's address the problem logically. If customer support isn't an option, you'll need to open the machine to diagnose it. Since you mentioned needing to replace the filter, excess fluff might have lodged in components like drum pads or supports, causing the clunking. There could also be damage to a belt that makes noise with each rotation.

Without having the machine in front of me and given my unfamiliarity with this specific model, I'm working off your description. The tumble dryer usually rotates slowly, and if the noise matches a full rotation, it could indicate damage to the drum, fluff build-up, or issues with the belt, pulley wheel, or motor shaft.

I've had problems with fan blades on some Chinese brand machines before. Warped or damaged fan blades can cause screeching or clunking noises. I'm sorry I can't offer more help without detailed diagrams or workshop manuals from the manufacturer.

I've added some useful videos below about maintenance belts on other machines that might help you. There are over 70 different videos on our YouTube channel about tumble dryers; it might be worth looking to see if any are similar to your machine. https://www.youtube.com/@How-to-repair/search?query=tumble%20dryer

Again, I'm sorry for your trouble and that I can't help more. Have a great day and good luck. Remember, if the company that supplied your machine can't support you even with paid assistance from an engineer, you have a right to ask for a refund.

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Auertech AU205TWYD Mini Tumble Dryer

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